Someday, I can see myself using live chat here at Techie She.
Connecting with visitors is important to make a site grow but as I start offering services to clients and friends, the need to be able to connect with people has been more important now than ever. Oftentimes, I get inquiries from Yahoo and Facebook – but I might be missing out on those people who are not aware of my personal social networking accounts, right?
Having a live chat on your web site gives a human touch to your site. It also makes it easier for people to get instant feedback on their queries and do some follow-up questions when needed. Plus, let’s admit it, no matter how informative your site can be, there are instances when people would want you to point them to the right direction (as to where to find the information that they wanted – ASAP).
Let take for example FDIC. The Federal Deposit Insurance Corporation’s website is full of information. They have press releases, new topics, featured items, bank closing information and other links on their web site but if you’re a bank customer who are not really that computer savvy, you’ll be overwhelmed with such information. You wouldn’t know how to navigate that page to find the link on how to ask a question about a bank where you deposit your money.
Call centers are helpful but adding a live chat software will make it easier for people all over the world to connect with someone when they needed to find some information ASAP. With the world shrinking due to technological advancements, it also makes it easier for clients based or stationed abroad to reach you without paying for international long distance call charges.
For me, a live chat software is an economical way to reach more clients all over the world.