For businesses, it is advisable to have a private branch exchange or PBX. This business telephone system which is also known as private automatic branch exchange (PABX), electronic private automatic branch exchange (EPABX) and computerized branch exchange (CBE) connects the phones within the organization and to the public lines via trunk lines as well. This is a more-cost effective approach than having different phone lines for each phone in the organization.
Aside from cost-effectiveness, PBX phone systems are also capable of the following: programmable caller ID, welcome message, voice mail, conference call, music while on hold, call forwarding, automatic attendant, call transfer, auto dialing, automated directory services, call pick-up and more. These automated features are important for streamlining your business phone communications.
Among the latest trends in PBX right now are the private and circuit switched PBX, hosted or virtual PBX or traditional Centrex, IP PBX, hosted or virtual IP or IP Centrex and mobile PBX solution.
The increasingly becoming popular VoIP PBX uses the internet to carry calls. Companies, such as BroadConnect Telecom, offer this kind of service and might be a good system to try if you are considering having PBX for your business.